Autograph Capsule | Team EnVyUs | Atlanta 2017
agent
Out of stock
Some items are sourced through trusted partner marketplaces. In the rare case an item can’t be fulfilled after payment, we refund it to your original payment method in full, automatically. Learn more
Buying & refunds
All FAQs →How are prices calculated?＋
Every item is priced from live CS2 market data (sourced from Skinport) and refreshed regularly. On top of the market rate we add a small, fixed service fee that covers sourcing, secure delivery and support. The price you see on the item is the final price - the fee is already included, and nothing extra is added at checkout.
How do I find a specific skin?＋
Use the search box in the top bar, or open the shop and filter by category (rifles, knives, gloves, agents, stickers, charms, cases), weapon, wear, and price range. You can also filter to StatTrak items and sort by price or name. Results are paginated 24 items per page.
What do Wear, StatTrak™ and Souvenir mean?＋
Wear is the visual condition of a skin, from Factory New (cleanest) through Minimal Wear, Field-Tested and Well-Worn to Battle-Scarred (most worn) - it affects both looks and price. StatTrak™ skins count your confirmed kills on a built-in tracker. Souvenir items were dropped during live professional tournaments and carry commemorative stickers. Each of these is shown clearly on the item page.
Why does an item show “Out of stock”?＋
Each listing reflects real availability. Because skins are unique market items, popular pieces sell out. When an item is out of stock you can’t add it to your cart - check back later or browse similar items, as our catalog updates continuously.
What is your refund policy?＋
Skins are digital items, so once a trade has been delivered and accepted, the sale is final and can’t be reversed. However, if we are unable to deliver an item you paid for, you’re entitled to a re-delivery, store credit, or a full refund to your original payment method. Please report any non-delivery within 48 hours of purchase.
Where do the skins come from, and what happens if an item can’t be fulfilled?＋
We source many items ourselves and some through trusted third-party partner marketplaces. In rare cases, after you pay, a partner may no longer be able to supply a specific item, for example if it sold elsewhere at the same moment. If that happens we cancel just that item and refund it to your original payment method in full, automatically. You are only ever charged for what we actually deliver.
I received the wrong item - what now?＋
That’s rare, but if the item delivered doesn’t match what you ordered, contact support with your Payment ID and a screenshot of the trade. We’ll make it right by delivering the correct item or refunding you in full.
How are payment disputes handled?＋
If you don’t recognise a charge, please contact us before opening a bank dispute - most issues (like a pending authorisation or a delayed delivery) are resolved quickly. We keep a record of every order and delivery to help resolve any question fairly.